VendorBidz — AI Hardware Procurement

1. Introduction

This Refund & Return Policy outlines the terms and conditions related to returns and refunds for hardware products purchased through the VendorBidz Platform.

VendorBidz is a technology-driven B2B procurement marketplace that connects businesses with the best hardware solutions through automated auctions. We take an active role in ensuring that all products sourced and delivered meet our high standards of quality and service.

2. Role of VendorBidz

Platform Position

VendorBidz is your trusted B2B procurement platform, ensuring a seamless and reliable experience.

· VendorBidz is fully committed to ensuring product quality, secure packaging, and timely delivery
· Customers can raise any queries or issues directly with VendorBidz
· We will actively help and provide resolution ensuring it is fair and aligns with our platform policies
· Product warranty and guarantee are subject to the respective product's policy

3. No Cancellation Policy

⚠ Strict Policy

· VendorBidz operates on a strict no-cancellation basis
· Once an order is confirmed after successful auction completion, it cannot be cancelled under any circumstances
· Buyers are advised to carefully review all product specifications before confirming an order
· VendorBidz shall not be held responsible for orders placed incorrectly by the buyer

4. Return Policy

VendorBidz follows a strict limited return policy. Returns will only be accepted under the specified conditions:

✅ Eligible for Return

· Product received in damaged condition
· Product is defective or not functioning
· Wrong product delivered by Platform

❌ Not Eligible

· Buyer changed mind / wrong order placed
· Product no longer needed
· Used, installed, or tampered products
· Partial returns without valid reason

5. How to Raise a Return Request

Customers must NOT contact the vendor directly. All return requests must be submitted to VendorBidz within 48 hours of delivery with:

→Order ID / Auction ID
→Photographic or video evidence of damage/defect (unboxing video required)
→Clear description of the issue

Resolution Workflow

01Customer raises a query or reports an issue to VendorBidz

02VendorBidz reviews & validates the complaint based on fairness and policy

03VendorBidz actively processes the request for a suitable resolution

04VendorBidz provides final resolution (return / refund / replacement)

05VendorBidz confirms the outcome with the customer

6. Return Inspection & Approval

Once the return or query is submitted to VendorBidz, our team will review it based on our fairness policies. We will actively process the return. Approval or rejection will be communicated within 3–5 business days. If approved, VendorBidz will arrange for pickup or return shipping.

7. Refund Policy

·Refunds are only processed after the returned product is received and inspected by the vendor
·Refund issued via original payment method or platform credit (as applicable)
·Refund processing time: 7–10 business days after return approval
·Shipping charges are non-refundable unless the return is due to vendor fault
·VendorBidz ensures fair processing of all applicable refunds according to product policies
·Product Availability: If an ordered product becomes unavailable, it may result in a delay, or VendorBidz will issue a full refund to the original payment account

8. Non-Returnable Items

·Products with physical damage caused by the buyer after delivery
·Products that have been used, installed, or tampered with
·Products missing original packaging, accessories, or serial numbers
·Custom or specially sourced products ordered as per buyer specifications
·Products where the return request was not raised within the stipulated time

9. Dispute Resolution

In case of any dispute or query, customers must raise it with VendorBidz support. VendorBidz will actively review the concern based on fairness and our platform policies. VendorBidz's decision in such matters will be considered final and binding to ensure a reliable procurement process.

10. Limitation of Liability

VendorBidz takes pride in ensuring a secure and reliable B2B marketplace. Our dedicated team actively oversees product quality, delivery timelines, and smooth transactions. We step in to comprehensively resolve any product-related queries to guarantee buyer satisfaction.

11. Platform Disclaimer

"VendorBidz provides a robust B2B marketplace platform. We take an active role in ensuring smooth transactions, secure deliveries, and fair resolution for returns and refunds, guaranteeing peace of mind for our buyers."

12. Contact & Support

For any return, refund, or product-related complaints, contact our resolution team:

Office Address

C-35, Tirupati Sahibag, Village Panchot,
Mehsana, Gujarat, 384205

shwetatechnologie@gmail.com

Phone

+91 6356137551

Support Hours

10 AM – 6 PM (Mon-Sat)

Refund & Return.